MAINTAINING RECORDS OF STAFF, CUSTOMERS AND VISITORS TO SUPPORT NHS TEST AND TRACE
The Government has updated its requirements. The following industry sectors must collect details and maintain records of staff, customers and visitors:
- hospitality, including pubs, bars, restaurants and cafés
- tourism and leisure, including hotels, museums, cinemas, zoos and theme parks
- close contact services, including hairdressers, barbershops and tailors
- facilities provided by local authorities, including town halls and civic centres for events, community centres, libraries and children’s centres
- places of worship, including use for events and other community activities
This guidance applies to any establishment that provides an on-site service and to any events that take place on its premises. It does not apply where services are taken off site immediately. For example, a food or drink outlet which only provides takeaways. If a business offers both sit-in and takeaway services, contact information only needs to be collected for customers who are dining in.
This guidance does not apply to drop-off deliveries made by suppliers or contractors.
Information to collect
The following information should be collected by the venue, where possible:
- the names of staff who work at the premises
- a contact phone number for each member of staff
- the dates and times that staff are at work
- customers and visitors
- the name of the customer or visitor. If there is more than one person, then you can record the name of the ‘lead member’ of the group and the number of people in the group
- a contact phone number for each customer or visitor, or for the lead member of a group of people
- date of visit, arrival time and, where possible, departure time
- if a customer will interact with only one member of staff (e.g. a hairdresser), the name of the assigned staff member should be recorded alongside the name of the customer
No additional data should be collected for this purpose. In England, people who check-in with the official NHS QR poster don’t have to provide contact details.
BUSINESSES URGED TO PREPARE FOR NHS COVID-19 APP
Pubs, restaurants, hairdressers, cinemas and other venues across England and Wales are being urged to download QR codes to prepare for public roll out of the new app.
The NHS COVID-19 app is currently being trialled and will launch on Thursday 24 September in England and Wales.
QR codes will be an important way for NHS Test and Trace in England and NHS Test, Trace, Protect in Wales to contact multiple people if coronavirus outbreaks are identified in venues.
Pubs, restaurants, hairdressers and cinemas across England and Wales are being urged to ensure they have NHS QR code posters visible on entry. Customers who have downloaded the new NHS COVID-19 app can use their smartphones to easily check-in.
Head over to our coronavirus and business page for the latest news, guidance and information.
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Tel: 01253 798812